March 20, 2020
To our valued customers:
As the COVID-19 pandemic causes significant changes in our lives, we at Hassler Heating and Air Conditioning (Hassler) have implemented a new safety policy to maintain a safe and healthy environment for all team members, customers and the community at large.
Per the “Shelter in Place” order in place for the Bay Area counties, Hassler is considered an “Essential Business” and we are going to make every reasonable effort to stay open to deliver services to our customer’s without heating or cooling while the order remains in effect. Please understand that we are working with a limited staff so our availability is going to be limited to those situations for the time being.
Hassler has implemented Temporary COVID-19 Risk Management Procedures to protect our employees and the pubic. We have implemented additional sanitization and cleaning protocols in our office, warehouse, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place will be continually monitored and adjusted.
No employees showing symptoms of COVID-19 will be reporting to work and will not return to work until they have been cleared by a doctor. Additionally, our employees will be asked not to report to work if they have any household members experiencing symptoms. Prior to each home visit, our office will call to confirm the appointment and that nobody at the location is experiencing symptoms of COVID-19. We encourage those who are well to keep their appointments, and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.
We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.
As we continue to monitor the situation, we will reach out to you if we have updated information to share.
If you have any questions regarding this policy or wish to discuss the our COVID-19 practices, please contact us at 510-848-3030 or at customercare@hasslerheating.com
Thank you and be safe,
Hassler Heating & Air Conditioning
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